1. Overview

Khozna Private Limited ("Khozna", "we", "us") respects your personal privacy. This Privacy Policy details how we collect, process, store, and safeguard your data when using the Khozna app and website in Nepal.

2. Information We Collect

1. Personal Identification: Name, Email Address, Registered Phone Number, Profile Avatar.
2. KYC Verification Data: Images of government-issued IDs (Citizenship, Passport, Driving License, Student ID).
3. Location Data (GPS): Precise geographic location collected with user permission to map nearby rooms, verify host property addresses, and enable distance-based searches.
4. Media Uploads: Room walkthrough videos, photos, and listing media uploaded by hosts and users.
5. Transaction Data: Payment logs via eSewa, Khalti, or Bank transfers (Note: Khozna does NOT store raw wallet passwords or PINs).

3. How We Use Information

• Verifying host identities and authenticating room ownership to eliminate rental scams.
• Enabling scheduled room visits and tenant-landlord communication.
• Processing secure escrow holding deposits and host payouts via eSewa/Khalti.
• Improving location-based room recommendations and AI search queries.

4. Data Sharing & Disclosure Rules

• Strict Anti-Ad Sharing: We NEVER sell your personal data to third-party ad networks.
• Mutual Visit Sharing: Your phone number is disclosed to the Host or Seeker ONLY after a visit request is accepted or a booking deposit is paid.
• KYC Confidentiality: Submitted identity documents are strictly private for internal compliance and are NEVER visible to other platform users.
• Legal Compliance: Data may be disclosed to Nepal Police or judicial authorities upon receiving an official court warrant.

5. Data Security

We employ bank-grade SSL/TLS encryption in transit and AES-256 encryption at rest. Sensitive screens within the Khozna mobile application enforce screenshot-blocking technology to prevent identity theft.

6. User Rights & Data Deletion

You retain the right to view, update, export, or permanently delete your account and personal data. To submit a deletion request, visit our Data Deletion Portal at khozna.com/legal/data-deletion.html.

1. Khozna Escrow Protection

All booking fees and room deposits paid through the Khozna App are automatically held in Khozna Escrow. Deposit funds remain locked in escrow until the Seeker inspects the property or approves move-in.

2. Seeker Cancellation Terms

• Free Cancellation (100% Refund): Cancellations made at least 24 hours prior to the scheduled property visit qualify for a 100% full refund to the original payment source.
• Late Cancellation (within 24 hours): Cancellations submitted within 24 hours of the scheduled visit incur a nominal processing fee (NPR 100 or 5%), with the remaining balance refunded immediately.

3. Host Default & Non-Availability

If a Host cancels a scheduled visit, fails to show up, or informs the Seeker that the room is no longer available:

4. Video & Photo Misrepresentation Guarantee

If the physical room during inspection differs drastically from the video walkthrough or photos on Khozna (e.g. broken structure, missing promised amenities, wrong floor):

1. Select "Report Misrepresentation" in the Khozna App within 2 hours of the visit.
2. Upon support team verification, a 100% full refund is issued immediately.

5. Refund Processing Timelines (SLA)

• Digital Wallets (eSewa / Khalti): Credited within 24 to 48 hours.
• Bank Account Transfers: Credited within 3 to 5 business days per Nepal interbank settlement rules.

1. Data Deletion Overview

In accordance with user privacy rights, any Khozna user can permanently request the deletion of their account and associated personal data.

2. Option A: In-App Self-Service Deletion

You can instantly purge your account within the Khozna Mobile App:

1. Open the Khozna App and go to Profile.
2. Tap Edit Profile.
3. Scroll down and select Delete Account & Purge Data.
4. Confirm deletion. Your profile, media, and session will be permanently wiped.

3. Option B: Web Request Portal

If you cannot access the mobile application, submit an online deletion request below or email support@khozna.com:

4. Data Types Permanently Erased

• User profile info (Name, Avatar, Contact Details, Saved Locations).
• Submitted KYC identity photos (Citizenship, Passport, Student IDs).
• Room listing videos, walkthrough clips, and photos.
• Chat logs and AI search history.

5. Statutory Retention Exceptions

Under Nepal Tax Laws and Financial Regulations, transaction logs and escrow invoices must be archived for up to 3 years. This data is isolated from active systems and used solely for statutory audits.

1. Host Eligibility & Authorization

To list a room or property on Khozna, you warrant that you are the legal property owner or hold valid written authorization (subletting permissions) from the owner.

2. Listing Quality & Video Standards

• Real Video Walkthroughs: Videos and photos must accurately portray the room's current state. Stock photos or deceptive media are strictly prohibited.
• Geographic Precision: The property location pinned on Khozna must match the exact building location.
• Functional Amenities: Amenities listed (Water, WiFi, Parking, Balcony) must be fully available to tenants as advertised.

3. Transparent Rent & No Hidden Surcharges

The monthly rent displayed on Khozna must be the complete rental cost. Hosts may NOT demand unannounced extra fees or broker commissions upon tenant arrival.

4. Escrow Payouts & Commission

Booking deposits are secured in Khozna Escrow. Upon tenant visit completion or move-in approval, funds are transferred directly to your eSewa, Khalti, or Bank account minus Khozna’s nominal platform service fee.

5. Host Cancellation Penalties

Canceling accepted visit requests without a verified emergency degrades user experience. Defaulting hosts will suffer search ranking penalties and risk permanent account suspension.

General Questions

Room Seekers

Hosts & Property Owners

Safety & Escrow